Terms and conditions

Ordering & Payment

  • Ordering can be made via email or over the phone
  • We will confirm acceptance of your order, and receipt of payment, via email.
  • Your order details will also be confirmed via email, its your responsibility to check all the details are correct.
  • Payment in full is required prior to dispatch of butterfly orders. Exception: approved Funeral Directors will be provided a Tax invoice for payment via their Accounts Department. (Terms 7 days). 
  • For orders 30 days or less prior to event date – full payment of your order total is required at the time of ordering, your payment will be treated as a 100% deposit and subject to our cancellation and refund policy. 
  •  For orders 30 days or more prior to event date – a deposit of 50% may be paid at the time of ordering, alternatively full payment will be accepted if preferred to finalise in one transaction. The balance outstanding of your order total must be paid at least 7 days prior to delivery. 
  • We accept payment payment by direct deposit/bank transfer or Paypal.
  • A merchant fee of 2.5% of your order total will be applied to payments via credit card. If paying by credit card you authorise us at the time of ordering to charge your credit card for your order total plus the relevant merchant fee amount. 
  • If paying by direct deposit/bank transfer your order will be confirmed when the transfer has been received in our bank account. Receipt of payment is required prior to dispatch, for short notice  orders there must be sufficient time for bank transfer to be received (approx. 1-2 business days) prior to the scheduled day for dispatch otherwise payment is to be made via credit card.

Cancellations and Refunds

  • Deposit will be forfeited if you cancel your order within 2 weeks of delivery. To cancel your order please email or call us.
  • Deposits, less 15% administration fee (and less any merchant fee), will be refunded if you cancel your order with more then 2 weeks notice prior to delivery date. 
  • We will confirm cancellation of your order and your entitlement (if any) to a refund via email. 
  • Any refund entitlements will be paid in the same manner in which you paid us. For payments via direct deposit we will need your bank details.
  • We reserve the right to cancel orders at any time at its absolute discretion. In the event your order is cancelled by us, you will be entitled to a full refund of monies paid to us.
  • There will be no entitlement to a refund in the event of bad weather. Note: it is extremely bad weather conditions that would prevent the butterflies being released, in particular butterflies should not be released in heavy rain or strong gusting winds – it is recommended to wait for the weather to ease and then do your butterfly release. Any concerns about the weather – please contact us if you require further guidance. 

Delivery

  • Your details will be confirmed via email or text, it is your responsibility to check all the details are correct.
  • Delivery arrangements will be confirmed with you prior to the scheduled day for delivery.
  • You are responsible for ensuring the personal acceptance (either yourself or a nominated friend or family member) of the delivery of your butterflies.
  • Delivery of butterflies will not be left at an unattended address, and will require a signature.
  • If a delivery address is unattended, for the welfare of the butterflies they will be returned to us. In this event there will be no entitlement to a refund.
  • To ensure all our butterflies arrive safe and healthy, they are individually selected and placed securely into our specially designed insulated packaging with cooling packs inside the holding box. The butterflies go into a natural hibernation during transit. 
  • Our expertise puts the welfare of the butterflies as highest priority and we proudly guarantee a 100% success rate. Casualties during transit are rare, in the extremely unlikely event your butterflies have been delivered suffering casualties please contact us immediately. You may be eligible for a refund. 
  • Following delivery the care of your butterflies is your responsibility – care instructions will be provided via email.
  • In the event that there is a failure to deliver your order in time for your special event due to a delay during transit or otherwise, we will refund all monies that you have paid us. We will not be liable to you for any loss or damage in any amount greater than what you have paid us.

Miscellaneous

  • We will supply you with care instructions for your butterflies together with instructions for your butterfly release. You must follow these instructions – we will not be responsible for any loss or damage if you fail to follow our instructions after delivery of your butterflies. 
  • In the event of us unable to fulfill your butterfly order we will notify you with as much notice as possible and we will refund all monies that you have paid us. We will not be liable to you for any loss or damage in any amount greater than what you have paid us. 
  • We will not be liable for any loss, damage or misfortune arising directly or indirectly from our supply of butterflies, packaging, equipment or otherwise.

Privacy

Your privacy and its protection is important to us. Other than those details required in the fulfillment of your order, all personal details provided to us will not be disclosed to any third party.

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